Hi we are using Vmobile, i can access the camera in the house but when i am using different wifi or data, i can't able to access the camera from my mobile. Hi there, it seems that you are having a problem setting up the camera remote viewing outside the home network.
I just bought another camera and hooked it up to my dvr and all my other camera works but the one I added doesn't? I have a ZOSI camera system. Hi Frank, you may check your security camera connections and cables to see if everything is right.
And in case you fail to find any problems, try rebooting your device and it might work. Hi there, please conduct a thorough examination of all power and network connection to ensure they are well attached and functioning. And if there is no issue spotted, you may reboot the security system to see if it works. Whats the solution plz , thank you. However when I try to access them remotely from my computer the image never shows up. Just a circle with dots running over and over again.
Hi Miguel, please make sure your cameras and computer have both connected to the Internet. Also, check if you have updated your camera and Reolink Client to the latest version. And if all of these methods still don't work, we suggest you contact our support team at support reolink. Hope this will help. Now it is logged in, but there is no video feed. Any suggestions why? Hi Susan, the video loss could be caused by unstable network connections.
And if you need further help to troubleshoot the problem, please contact our support team at support reolink. I just wanted to ask that if my monitor is not working then also the camera will remain on and record the videos and when monitor is repaired then will it show those recording????
Hi Pal, as long as your security camera can work normally and continue recording the videos, your monitor will be able to show those recordings after it is repaired. I'm having issues with the time being wrong.
I synchronized it with my tablet and saved the setting then i go to live mode and its the right time. I go back to live mode a few minutes later and its the wrong time. Does anybody have any solutions. Hi there, for most security cameras, you can synchronize the time with your PC or phone via the IP camera App or Client.
I have Elec camera system and it has been working fine for 2 years. All cables are ok. I can still get to settings,. Hi Sheri, unstable network connections and hardware problems could also be responsible for the video loss on your cameras. Hope it would help. I noticed inside the dvr will show this blinking lights over and over again together with the beeping sound.
I would appreciate if anyone can help me on this? Please send me a reply to this email address ricartesumbillo gmail. Thank you! Hi Ricarte, you can try unplugging and then plugging the power cable of the monitor to see if it works.
Make sure all the connections are correct. If you still get no luck after employing these methods, it is recommended that you contact the support team of your DVR seller for technical help. I cannot find a way to get it back online.
What do i do. Hi Glen, plz check the WiFi connection. You can use a network cable to test it. My Reolink Argus 2 worked for three hours and now I can't connect. The device was just sitting there and stopped working. I wonder if I wasted my money on an unreliable surveillance system. Of course I rebooted. Hi, Martin, please reset the security camera to its factory default to see if it works.
And it is recommended that you contact our support team at support reolink. They would get back to you soon and offer professional troubleshooting tips. The problem seem to be with the SD card. The camera worked again when I removed the card. Tried a 2nd card: same problem: card not detected, camera hangs. Please ensure the camera remains at sleep mode for several minutes after you insert a Micro SD card. If this method still doesn't work, please contact our support team at support reolink.
I already contacted support. But they only send there standard "hand over your password" mail instead of pointing out the obvious. Hi, Martin, I have verified with our support team and they're in the process of troubleshooting the problems. If there are any updates, they would get back to you soon. Is there cards in every home security system cameras are they in the modem where will the cards be located thank you appreciate it. My system shows that it is recording. My problem is it rarely ever plays back.
Thank you. Hi, there, is the KEYE program a dedicated app for your security system or a third-party one? It is recommended to use the customized app of your security cameras instead of the third-party software.
Hi, Philip, please make sure all the connections of the camera that shows a black screen are correct and the camera is powered up. You can also try rebooting the security camera to see if it works. I have a smart tv that is hooked into the router via Ethernet. The wireless feature is turned off.
However when the tv is on, the wireless security cameras don't work. What am I doing wrong? Hi David, please make sure that your wireless security camera does not share the same IP address with your smart TV. Otherwise, there will be a conflict and it will cause your security camera not working.
You can type "cmd" without the double quotes in Windows search box on the computer that your camera is linked to. Then type in command "arp -a" without the double quotes to see whether there is IP conflict.
Hope this would help. Hi, Pablo, please check whether the infrared sensor of your camera is working by seeing if the infrared sensor has red light when it is in dark environment. Hi, Dawn, please check the network connection of your camera in the new position. Make sure that your camera receives strong enough WIFI signal if it is a wireless security camera. If your camera is a PoE one, please check that if there is a correct and workable PoE injector or PoE switch for data transmission and power supply.
Hey can you help me out my cameras are up to it correctly I have a sance brand Digital video recorder home security camera system the screen is blank it's not showing any cameras quarter have to practically would it be because I need to be update our updated please let me know thank you very much I appreciate your help.
I just unplug the power cords for a minute and plugged it back in it just has a brand-name and then a black screen maybe I don't know what a update do that doesn't need to update. Hi, Jesse, you may find the reset button on your security camera system and press it to do the factory restore settings. What could be the problem if I just got a new modem with an older camera system, kept all the same settings as before with the new IP address, I am able to see the cameras on smartphone but not on PC anymore, don't know why, please advise.
Hi, Isabella, please make sure that you also add your PC to the new modem. If your camera system and PC do not share the same network, you cannot view your cameras on PC.
Hi, thanks for responding, how do you do that? There are no such settings on the modem configuration. I cant even get it on my work pc with the ip address and port. Ports show open and I'm able to view the on phone. All the activex setting have been enabled. I purchased the Reolink Argus 2 and I am unable to view the video feed when I am at work.
I am also unable to Bind my camera on the app. How do I fix this? Hi, Larry, please check if your phones or computers have strong and stable network signals. Then update your security camera and the software to the latest versions. I have this same issue and when I update it says update completed and then wont bind because it says there are no cameras to bind with. Hi, there, please check if your phones or computers have strong and stable network signals.
Hi, Rajesh, to get this problem solved, you can restore the industrial cameras to their factory settings and set up the cameras for remote viewing again. Hi, spychic, apart from reporting to police, we suggest that you add firewall to the WiFi router so as to ban other people from jamming your WiFi.
Remember not to ban your cameras as well. You can also record network speed changes and cameras videos as evidences and communicate with your neighbor or even the police. Hope it helps. Hi, Mary, please check all cameras are well connected to the DVR. If the connection is fine, you may restart the DVR and see whether it can record or not.
Hi, there, if your CCTVs are wired cameras, please check whether all cables are well-connected. If they are wireless, these cameras may not work properly due to weak WiFi signal or signal interference by other electrical devices.
Hi, Steven, first you may examine if the image sensor of your camera is obstructed. Also ensure that you have not installed your camera behind glasses or windows. Glasses will reflect the infrared light back to the camera, making the images scrambled. Having problems with my POE Reolink It resets its position after a couple of days and wipes the password I set and I have to go back in to reset it.
Then reset the camera again and confirm whether the new name of RLC is remained or changed. Please tell us the result so that we can offer better solutions. Hope to get your feedback soon. I got my argus 2 a few days ago and it states how easy it is to set up. I was an engineer and I still can't get it working no matter what advise or videos I see on the internet. I downloaded the latest reolink client and did every step and it says it exists but is not connected.
I tried resetting it etc. Tried it on a cell phone as well. Reolink support hasn't answered me yet. I'm about to send it back. Hi, there, please check the specific power supply voltage of your cameras and the power adapters to make sure that your cameras are working with the proper power supply. If this doesn't work, back up all your recordings and reset your cameras and DVR. Thanks for your help.
Section 4 worked for me. Now am alway from home can't rebot No one at home to rebot. Hi, Chris, glad that this post helps. If your camera requires frequent reboots to work normally, it's best to contact the support team so as to locate the source of the problem. Just purchaced a 16ch 8 cam system and ch1 will not display, yet ch2-ch9 will.
And now all cameras are plugged into ch9-ch16 and still display ch2-ch9. Could you please help. Hi, Brandon, according to the picture that you sent to us, your NVR should be working well. You may take a screenshot of the IP channel page and contact the support team for further solutions. I just got my camear all is connected, lights are on but no video. I've rebooted, checked IP address and everything else on this feed.
Can you help please. Hi, there, you may restore the camera to its factory settings and set up the camera again. If the issue remains unsolved, please offer the UID and the password to the support team for further solutions. Hi, Nina, you may cut the power supply of your security system and then reboot the system to see if it works.
Hello, Hassan, please make sure that the cable is connected properly to the right port. Also mind that you need to stable WiFi network to set up the wireless IP camera.
Hi, there, you may cut the power supply of your CCTV camera and reboot the security camera to check if it works. I have several wifi Reolink cameras. Battery and solar panel.
I just bought a RLCW and set it up. It was working fine next to my router I moved it to the garage and it connected with no issues. I was going to test the signal outside the garage door where I wanted to mount it so I plugged it into an extension cord and it wouldn't connect to wifi. I brought it back to the router and it still wouldn't connect. My other camera are working fine. I deleted the camera and added it back and it still wouldn't connect to WIFI. I added the network name and password and did the WIFI test and it said the information is correct to connect but it doesn't.
Any advise? All cables are connected properly and everything is updated to the latest of everything so it's not that. My cameras were working ok, besides the occasional updating, or a random poor signal that would only last for a little while. A couple of months ago I needed to unplug one of the cameras in the attic because I needed to plug something else in. When I did this one of the cameras that I have hardwired in the attic started to give me problems. I think that I spent a couple of hours on it, and for some reason it started to work again.
Today I had to cut power off to the house so that I could do some electrical work. When I flipped the breaker back on, the same camera is giving me issues. Any idea what my issue is? Hi, there, it might have something to do with the poor network signal. Hi Ron, you may reboot your NVR system to see if it works. Also, update the software and the firmware of your security system to the latest versions.
Hope these would help. My puppy knocked out the left antenna so it's broke right? Just has the NVR blue screen no video? Hi there, since you NVR works with only one antenna, it cannot receive data from WiFi cameras and thus, no videos will be shown on the screen.
You may move both your router and the security cameras closer to the NVR. If it doesn't work, you may purchase an alternative antenna and install on your NVR. Hi Kali, please check if the wires and the network connection are well connected to the camera. You may also reset the camera to see if it can work properly. I cannot access my cameras from the phone app when I am at work. Is there a way to bypass it if my workplace has a block of some sort?
Hi Rayna, you may use cellular data to access your cameras when you are at work. Please also check the firewall settings of the router in your home to see if it has blocked external access to your cameras. Hi Bruno, you may access the security cameras via App on your phone and go to the live viewing page to check if you have enabled night vision or not. If this doesn't help, you may contact the support team of the security camera brand for further help.
Hi there, please check if that security camera is well connected to the power source and the Internet. I have 3 reolink Argus 2 cameras with solar last week one slowly was draining I thought it was no enough light , the day it stoped working I took it down and tried to charge battery in the house and did so but I still can't get the camera to work at all I see there's a red light on in front and at the back when connection to solar it's green but still unable to connect tried reset pin and nothing , any suggestions pls.
This one was purchased last August from online reolink store. On my ipone app, I have to click on each camera screen to see the current picture of what is being videoed. Example: When I open the app, all cameras show a picture of what was recorded since the last time I opened the app. Why is this? Hello, Kim, you may first go to the app settings and enable "Automatically Live View".
Go back to the device page and click on the first security camera on the top of the device list. Next, select multiple display in the top right corner.
Then you will be able to see the current pictures of all security cameras when opening the app next time. Hello, there, please check the firewall settings of your router to see if it has blocked external access to your security cameras. Please feel free to contact me for any other questions. I have installed a lot of your cameras, including mostly PoE cameras that worked really really well, and now I'm doing some battery powered cameras.
The argus lasted a long time on a set of batteries, but changing the batteries was not something the users wanted to do I got an argus2 and we found that it worked well with a regular cell phone charger and the extended cable.
We may be getting some of your 5megapixle cameras soon. The argus Eco is the way to go for solar powered ones.. That was a pain in the behind The battery one is missing, I think they took it down and didn't bother to learn how to reinstall the batteries, and well the second argus2 started to work, and then it crapped out.
I get a loading stream error. I was able to log in, I am able to change settings, it says it has good wifi I reset the camera a few times by detaching the battery and plugging it back in It's too painful to try to do the qrcode again.. I suppose I could factory reset it but that means 5 hours of driving I am impressed with reolink cameras and plan to get some of the cell phone cameras and continue using your products..
Hello, AP, thank you for love and support for Reolink! Hope to get your reply soon. Hello, Jay, you may try to reboot the system and change format. If this won't work, it is best to contact your security brand asap. Hi Yolanda, I have a 4 channel system that worked great up until a few days ago.
I had to disconnect the dvr because we change our office around. When I connected everything back up the way it was, I only get one channel reading on the monitor. All the cameras work on the one channel but the other 3 channels show no camera view or show up on the monitor.
Any help would be awesome. Hello, there, make sure that each security camera cable is connected to one channel only. Check if your cameras are operating with proper power supply as well. If these won't help, it is best to contact your security system brand asap. I have video loss on all cameras at once after I turn on my screen and it stays on for only 20 seconds then goes black I can turn my screen off and back on and I will get video feed for only 20 seconds and then it goes black again.
Hello Joey, do your security cameras show "video loss" on the screen? Or, do your screen go black totally? Hello, someone changed the ip address of the camera i don't know the network subnet , and there is no reset button, what should i do? Hello Karim, please check if you have enabled dynamic IP of your security camera first. If yes, the IP address of your security camera may change regularly and automatically. If it is not the case, reset the security camera, change the IP address and password of your account.
And each security camera does come with a reset button. If you can't find it, consult the staff of the security camera brand.
Since days we can not watch our camera in LIVE, because the system says: Other user is connected to the camera in relay mode.
Can you please tell me what's that meaning exactly? Hello there, ask your family members who have access to the security camera if they have enabled the relay mode. And check if your camera is connected to the stable network as well. Extreme 1. Slave K. Monster Cock K. BDSM 2. Cosplay K. Cartoon K. MILF 6. Goth Squirt K.
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In Outlook on the web, select the Settings icon. From the Settings page, select either Available everywhere on secure networks or Available everywhere. Then choose which are allowed to install apps from unknown sources. Select Security. However, to establish a connection between both phones, one phone will search for available Bluetooth device in the network, if it finds the other, tap to connect. S21 Ultra 5G: 6.
With iKeyMonitor, you are able to remotely monitor a cell phone easily. By configuring your RTU to send alarm notifications to the TAP gateway phone number of your wireless provider, you can send text alarms to your phone. Before you try to tap into the electricity in the phone line, you should check it with a multimeter to see what you are working with.
Tap Done to continue. Tap Dial In. Click Details. Once the app has been installed on your Android smartphone, move on to your Windows computer, and take the next step. Spydialer is free to use. In the Remote control screen, tap the Register device button. Your data should now work.
Tap the check box next to your phone's name to make your phone visible to other Bluetooth devices. How to bug a phone remotely. Choose the target's device OS and pay for the subscription plan. Now open the Airdriod App on Android.
Tap the Menu button. Repeat steps 2 and 3 to add more callers to the conference. Spymaster Pro is a cell phone monitoring software designed to take care of all your monitoring needs for your family's digital safety.
Press Send. Your hearing aid will have a check mark next to it once it is connected to your phone. Tap my cell, and the phone in the basement. It can harness everything that all of the previous mass media television, radio, Internet, etc. Pair the two devices together using the given pass code. You will have access to files and documents on your Android from PC it will also help you to resolve other computer problems that arise.
A list of available devices will be displayed. Step 2 Wait for the app to finish installing and then open the app from the app drawer to begin using it. The tap typically lasts for thirty days and after it's all over, investigators are required by law to tell everyone Spymaster Pro Remote Surveillance to Keep Your Loved Ones Safe. Then, tap Wi-Fi Password to change the password for your shared network. Guided Access offers a few key tools for parents who allow their children to use their iPhones.
Please select "No" when you use "Link to Cell" app. They have access to the central switching networks in the phone system, so they can easily tap phones without being detected. Tap the switch beside TalkBack once, then double-tap the switch. After a brief countdown, your phone or tablet will share its screen with everyone in the meeting. From the taskbar on your Windows device, open the Action center. And, now, when both phones' Bluetooth is turned on, you can send a file from one to another.
The app will then show you a list of available devices. After opening the app, input the session ID or personal meeting page name and hit Go or the arrow icon. In a nutshell, several easy steps are involved in cell phone tapping. Does this doorbell only record to NVR after motion detection? Or must it continuously record? How do I connect this to my NVR? Can you connect magnetic door lock to this? Unfortunately you cannot. The doorbell does Not have any kind of relays.
Is there a monthly fee to use this unit? Does the door bell work with any smart locks? Hello, It will not unfortunately. There are no terminals or integration for the DB2 for smart locks. I have three entrances to my house, so I need three door cameras. However in the pass I tried a similar door camera and it worked great.
But when added a second the cameras didnt work as well. And I found was it was related to the door power supply was unable to handle two door camera. I'm sure your works great however will i be able to use three and if not what's solution to be able ensure I dont have the same problem before them.
Thank you. Hello, We do like recommending to have each DB2 on its own separate circuit. Powering all 3 on the same circuit may be difficult. I'm looking for a doorbell camera with audio that connects via Ethernet cabling. Hi, This is Jumah from Saudi Arabia. Thanks and Beast Regards Jumah. Hello, We do ship to Saudi Arabia! Is this a real on if camera? Can we connect it to any NVR. It can be added to other 3rd party NVRs that supports that as well.
I noticed that the device gets really hot at the back top-side, so behind the camera , you can't even touch it for more than a few seconds without getting burned. Is this normal operating temperature? I don't have a chime, but I still connected a 24VAC adapter because I thought it might boost the WiFi a bit since the doorbell will be mounted on a gate in the backyard. Is this correct thinking? Could it be the reason for this much heat?
Hello, The Db2 does get warm, that is normal. You may need some sort of wifi booster out by the DB2 if the wifi signal it weak. The Db2 will not act as a wifi booster itself.
I'm putting a video together so I can promote this camera to my customers. I am wondering roughly how much video time a 16GB card will hold vs. Looking online I haven't found a chart for 3 megapixel video and of course it varies with frame rate and compression. Any numbers you can provide? Hello, Typically the 16gb card can get you roughly days of storage since its motion-based.
And depending on how busy the area around the camera is, with a gb card, you should get roughly a month. Once the doorbell button is pressed how fast does the video notification take to view on an iphone, out of the two apps recommended witch one offers the faster video display? Also will any of the apps work on a apple tv 4k so when someone rings the doorbell it will display the image on the tv? Hi Alessandro, The speed is dependent on the cellular reception that the phone currently has, it's usually instant as long as you are connected to wifi or have very good reception.
The different apps don't impact the speed of the notifications. We haven't tested the doorbell with Apple TV, however, if apple TV has the same apps as the phone then you should be able to download it on there as well as the phone for viewing.
I would like to read the reviews, preferably from an independent source. The current app that we recommend is called Guarding Vision though!
Is it suitable in Europe? Hello, We have had customers use this over in Europe. You'll need to make sure you have the correct power requirements in the circuit though VAC. Hello, Yes, we do ship to the UK. When using this doorbell with mechanical chimes, do you have to add a "booster" to the chime itself or should it just work well as long as your transformer voltage is adequate?
If you need a booster, are additional ones available to use with multiple chimes? Great Question. The doorbell requires a booster, atleast thats what the instructions encourage. The good news is that the package includes one. Im not sure I would recommend wiring this with multiple chimes. Everytime we have had someone attempt to do that, they always had major problems. Please restart the App or update the version". I have not tried deleting and reinstalling the device.
The Guarding Vision app works. Its more user friendly than other apps. Thanks, Dave. The Guarding Vision app is the recommended app from here on forward according to the manufacturer. A SD card would be a nice option to have to continue recording just in case! I'm not currently recording any streams and don't have an NVR installed. Hey Tim, You can add it to ivms and still use the EZviz app to view it on your phone.
Adding all devices to both the mobile app and PC software should work fine. Hello, 1. We sure do! Cann this doorbell be controlled by Alexa? How about Smart Phone? Hello, We have not been able to test with Alexa unfortunately. However, you can experience the full features of the DB2 through the Guarding Vision app on your smart phone!
Hello, Unfortunately we do not carry a battery operated version of this doorbell currently. What options do I have to see control the unit from a Mac? Hello, You have variety of options to access this product from a mac. If you go to the bottom of our product listing page you will see where we have linked These for your convenience under the downloads tab. If you have any more questions feel free to reach out, thanks. I can connect 2 video bell? One front door and the other back door?
What is the right transformer for this doorbell? If you have any more questions please feel free to reach out, thanks. Does this work with 3rd gen Echo "Alexa". You would need to disable stream encryption in the app. Once you do this it should work fine.
You can get to this setting in the Guarding Vision app by clicking on your entry for the DB2. Then once you have the live view full screen click on the three dots in the upper right hand corner of the screen.
Then clicking on the settings button if you scroll to the bottom of the screen you will see the Image and Video Encryption section. Hello, We would provide you with it along with the tool needed to upgrade the firmware. The software is available for both Mac and Windows PC's. If you have any other questions feel free to reach out, thanks.
Is the doorbell compatable with the Annke 3MP H. I get s. Hello, You should be able to view the DB2 using the "Guarding Vision" software link on the downloads tab.
If that is not working, i will email you a version of ivms for mac. Is there a way to configure and use the camera without 3rd party spyware? I do not want my camera to connect to the internet. Can I set it to use the mechanical chime type without using the Guarding Vision app?
I've already hooked the power kit up to my Heath Zenith WD1 base but the DB2 is only playing the ringtone on the outside doorbell itself when the button is pushed. I don't want to use the app because it seems to require giving my phone and email and streaming my video to the cloud.
Hello, You do have to set t up through the Guarding Vision app in order to select the proper chime type. Then i believe you can delete it afterwards from the app and delete your account you create. The night vision feature on this, is it color or black and white? It is black and white.
What HamptonBay door chimes are compatible with the doorbell pusher? I saw some customers were complained about but I am not sure if there was a workable solution being found. Thank you, Eugene. I would certainly reach out to Avertx to see if your NVR supports that specific profile version just to be safe! Is this compatible with Google Assistant or Chromecast device? I would like to be able to go "Hey Google, show me the doorbell camera.
We have not tested the camera with either of those devices sadly. You may be able to integrate it with that! I have this doorbell installed and my issue is with the picture being extremely washed out during the day. I have a covered porch which I thought would prevent this but no help.
What can be done. I was reading that WDR cameras help with this. There wouldn't happen to be a WDR setting is there? From the app can you retrieve video that is stored on the SD card. Hello, Yes you can! In the App under "my devices" at the top left corner, theres an icon that brings you to the playback section. We do ship to Canada you will just have to pay the shipping and any import fee's that there may be.
Is there any way to hook up a battery pack to this? My home does not presently have an existing wired doorbell and I'd like to not have to run wiring do to the configuration of my home. Using a GB may cause the trouble you are experiencing. Hello, We do not have an Alexa Show 8 here to test on unfortunately.
It took some digging and I eventually found it when I connected to my router to check the connected devices. I ended up downloading the Guarding Vision app so I can add a static IP so that when my router reboots I wont loose my doorbell camera.
Q1, Why does the BCT app not see my doorbell? I have to manually add it to the guarding vision app in order to see it and manipulate the settings? Q2, Can I mute the ringtone when the doorbell is pressed? I don't really want anyone hearing that ringtone when someone pushed the doorbell button.
Q3, I've installed all the mac tools suggested on this page including the browser but when I click on the browser config icon in the guarding vision app it opens my browser but opens a blank screen.
Is there something that I need to do in order to make this work so that i can configure the device settings that way? Hi Ernest, 1. You just need to add it to your synology. Not sure why it was showing up initially in BCT but isn't after a router reboot, you may try resetting the doorbell using the button and then reconfiguring it to your wifi. Not at this time 3. Sorry to be another person asking about Synology but I'm not seeing an answer to a specific question.
You've said the camera works with Synology following a firmware update. In what capacity does it work? Can I solely use the Surveillance Station to interact with the camera or am I using a mix of two apps? Does the two-way audio work through Surveillance Station? Relates to above question The link to your instructions for setting the camera up with a Synology don't provide those details. Thanks so much for your time.
Which can allow SSS integration. Hi, yes you will still need the power kit if you plan to use the doorbell with a chime. The power kit helps if the voltage isn't high enough for the devices such as with older transformers. It appears to be made by the same manufacturer but likely comes with a different firmware than ours. Our firmware is specifcially made for onvif compliance. Hey Kyle, Yes, full functionality through the app is possible whether or not its connected to other devices.
What is the largest SD card that can be used in this unit? Hello, You can put up to a gb MicroSd Card in it!
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